Labtech software network probe

Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www. More results Generic filters Hidden label. Hidden label. C claimme. Product Information Vendor.

User reviews. Already have an account? Log in now or Create an account. Connectwise ruined it. February 23, We switched to Labtech from Kaseya shortly after it's first release. For the first few years, it was amazing - better design and functionality than Kaseya, awesome tools, great reporting, powerful scripting and easy access to data to build our own applications that interact with the LT data. They dumbed down the interface, completely screwed up patching, buried features and made it so buggy that it's practically impossible to rely on as an RMM tool.

T Tim. Report this review Comments 0 Was this review helpful to you? From hero to zero. October 05, We have been using Labtech for a couple of years now. We have recently moved from Labtech Prior to moving to the new version of Labtech we were very happy with the product, but now it has to be the worst software to invest in. Here are core features that do not work in the new version of Labtech Regular Patching Daytime Patching App-Care App-care Daytime Patching 3rd party Patching Reporting The 5 core functions do not work, and I have been working with support for over 3 months and there is no resolution in site.

Support is doing their best, but upper management and the development team appears to be looking the other way as their wallets get fat, and my clients are not being service. Stay away from Labtech. J Johnathon. Terrible Support and Customer Service. January 27, Had Labtech since Started with agents license.

Increased to , , then agents. But the product still has many issues mainly performance. After many painful upgrades, the remote access got worst. It took 15 minutes or more to remote to a PC to resolve 2 minute issues. Full of surprises with increasing cost of ownership.

After purchasing a new server and loaded LT10, they inform me that I need to buy another server for ScreenConnect.

Tech support's answer was that 20 minutes was normal for remote connect. Nerver offer to look at our server instance to troubleshoot issues. They disbled our Labtech instance last night, even though we paid and own at least agent licenses.

I tried to work with them every step of the way, but this is the last straw. I am considering legal action. They sell you agent licenses, but you don't actually own them. J John. Report this review Comments 1 Was this review helpful to you? Built by Techs for Techs. August 21, Labtech may be overwhelming to first time users, though do not worry there is support and other resources for the community.

Nothing Beats automation and Labtech does this very, very well. The software is a total Package Software that integrates well with other software such as ConnectWise and third Party Vendors. Get it together!! July 27, It is extremely unstable, and a mess to manage. As a business owner be prepared to pay someone to open tickets with LT support all day and play phone tag with them.

Once they actually are able to talk to you on the phone, don't expect the issue to be fixed. It will enter this black hole called QA which recently was re-named to Reported Issues. LabTech is focusing all it's efforts right now on releasing a extremely ugly UI that even the support department jokes about.

Funny thing is, has anyone seen the Reported Issues list? It isn't getting any smaller, just longer and longer. Looking to monitor virtual hardware? Good luck! The VMware monitoring tool hasn't worked in a year, but don't worry they have Hyper-V plugin on the way! Maybe that will take 2 yrs to fix once they release it. The developers are a joke! They hide behind level 1 support. The manager for this team needs to be canned and they need to hire someone who holds these guys accountable for the crap they release.

LabTech wants to be a Google like company, all fun and games. How about making things work before focusing on the fun? I am sure LabTech is having fun all the way to the bank, while the partners sit stressed out with a broken down car on the side of the road with no parts to fix it for miles and miles.

Who is driving this boat? Let's hope the recent purchase of ScreenConnect doesn't mean they drag that product into the ground. J Jason. June 09, Labtech has great potential, unfortunately much of the potential is still locked up or simply very difficult to unlock currently. The Labtech marketing offer creates so much noise that it may distract from some key elements one should consider before going their way. Patching Is critical too most and Labtech lacks what is needed to make this a trusted tool e.

You will find that you sometimes need to run manual updates before Labtech updates will start working again. This is probably easy when you have a few end points or it only happens once every few years but Chop and Change Labtech started with quite a few backup, AV and related partners but have announced many of these as 'end of life' - continuity builds skill and a smoother experience for you and your clients.

If you are operating in environments with slower bandwidth or where the products they push is not as well known you can add all the related problems to your list with these changes. As in previous reviews the support is hit and miss. The one day they will be amazing the next week your control center will be down ie you are dead in the water and they will not sort it out within a reasonable time.

This means that some functions and or information is non-working and or incorrect. With the latest addition of ScreenConnect this was supposedly addressed but again the integration between the products is only partly done Pay for breathing I personally do think they nickel and dime you for everything - you may even get notified that you should buy x hours of 'Consulting' to sort our support related items.

We found that there are a lot of 'hidden' costs related to running Labtech - from the control server needing much more resources to run well to many hours of time needed each month to make sure the system performs as expected. You can load an agent on Linux, Mac and also mobile devices - you will pay a full license price for doing so but get very little in return for the investment with updates and even some basic information that requires manual work or again investing lots of time to create and maintain scripts You can work around the above - but do take it into consideration before signing their contract as it will not be pointed out to you by their sales teams and once signed and paid for Amazingly Powerful Product with hit or miss support.

April 27, Extremely flexible and customizable. With all of the flexibility can come some complexity and LabTech definitely has some complexity to it. For the most part, the documentation is helpful, but needs to have more content for those that have the hosted server. For issues I cannot figure out on my own through their Forum and Documentation I call support. Support is hit or miss.

Sometimes they call right away sometimes I have to call them to get a response. Their support always sends you links to their documentation before offering any assistance which I find frustrating because I usually start there and I am calling them because I couldn't figure it out with the documentation. Eventually, though the issue does get resolved.

I noticed some people have issues go unresolved, but so far they have resolved every issue I have thrown their way. Overall, LabTech is a great product You get total control over what you want monitored and the response to events. Their support is good with professional engineers and my account manager is always great and easy to work with. You cannot go wrong with LabTech. AT Anthony Tarone. LabTech Rocks!!

February 26, We have been using LabTech for almost as long as they have been around and loved it so much that we recently went all in and purchased ConnectWise and Quosal. The integration between all three of these systems is amazing and we've only utilized parts of what they can do. We were looking for a complete workflow system from proposal to client to support that can scale with us as we grow and after seeing the whole Modern Office Suite in action, we are happy we made the right choice.

Once this is remedied, then LabTech will truly rock! MS Mark Sterle. Why my IT life is so much better with Labtech! September 19, I hate giving high marks, but I can't go any lower! I pondered going with all 5's. The only reason I didn't was simple. Value of money: I would rather pay less for everything, so I can't let Labtech know that the price is right.

Ease of Use: Once you understand the basics, it is easy to use. But it took me about 2 or 3 months of working with the product and calling support before I had a decent handle on the product.

But, I have never used a product like this before. Honestly, with the help of support, I was able to pick up how to use this product very quickly.

Now I love it! Setup: I did have documentation that showed me how to setup Labtech, but I still had to call support. The documentation is good as a reference once you have an idea of how to configure something. Customisation is awesome! I can do just about anything with this product. As long as I stick with best practises and not try to make Labtech work the way I want it to instead of the way Labtech developed it to work, it works great! It just took me a while to start thinking like Labtech.

I have been in this business since the middle 80's and what I would have given to have a product like this back in the 90's! I never slept at night worrying about customers systems. Now I sleep like a baby and never worry about my customers. If there is a problem, Labtech will let me know! Thanks for giving me back my life!

Some of my favorite features: 1. The ERAC server is awesome! I can setup antivirus to run on computers when I want, and if the customer does not leave their computer on at night, I can force them to run it during business hours. ESET is the best antivirus on the market as far as I am concerned.

The only problem is that there cannot be a trace of any other antivirus on the computer when you go to install ESET. The Windows Patching is awesome and automated. I have a customer that has to use Explorer 9 because of the software they are using and we always had a problem with customers doing a windows update. We have shut that off, and we never let them update to a higher version of Explorer.

Nothing gets installed on these computers without us giving permission. It sure keeps things clean. The reports, alarms, and monitors are awesome!

I can setup up some of the alerts to go to low priority, or That way I won't be bothered after hours with low priority, but I can go in and look at them when I have time. When we are notified with a , we know we need to look into the problem. Now that we are using Ignite our life became so much easier with all the alerts and alarms! Scripting is beautiful! WE have a plethora of scripts that came with LabTech that are awesome! If we need something different we can always create our own!

Once again, this make life so much easier! Last but not least, the seamless connectivity between LabTech and ConnectWise works great! Writing tickets could not be easier. I have not found anything that we can't do with this combination of products. Hope this helps. Feel free to email me if you have further questions that you need to know before you make the purchase!

Scott showmeprotech. SR Scott R Smith. LabTech Review. August 19, We are new to LT, and have only been using this product for about 60 days now. This is the first MSP tool our company has ever used. I have found LT brings our company so much more value, and control than we have ever had. The reach of control, and amount of information that LT has provided us has helped reduce overhead, and manage more PC's from a central location. I know that is pretty much the cliche sales pitch, but it is all true.

It has taken us to a place that we never thought was possible. I look forward to using LT more in the future and learning how to utilize this product ot our advantage. The learning curve is steep if you are not familiar with this type of tool. Support is good, but it feels like they are trying to keep up with the partners requests.

I understand that is a task in itself, but I look forward to the experience improving in the future. I look forward to a continued relationship with LabTech as they grow. CH Carson Hagan. Haven't looked back. May 13, We were a Kaseya partner for many years and moved a few years ago due to limited product development at the time. From then we certainly have never looked back. Whilst a transition of RMM tools wasn't something we looked forward to, the process was actually very smooth and tech support is brilliant.

To be able to speak with lead developers at Automation Nation and help shape the direction of the product is very pleasing. Flexibility, customisation, stability and price are all ticks for the product that integrates perfectly with Connectwise. Well done guys. NM Nick Moran. We have looked at them all and Labtech is the clear choice. January 22, We find it to be much more affordable, flexiable and the company is VERY responsive to end use input. Labtech's future is bright and we highly recommend them over the many other RMM solutions.

MG Mike Grossman. December 03, LabTech has changed the way I do things and as added peace of mind knowing that it catches just about everything. I see a lot of negative comments regarding hundreds of tickets being generated and bad support - I was given the advice from the get-go that it will need fine tuning to reduce the amount of tickets and its true. To have a fully customised system, you need to take the time out to customise the reporting, alerts and monitors.

As for the support, I have found it to be first class and very efficient. I have only scratched the surface of LabTech and am learning new and better ways to use it each day. Top product in my option! PL Plato Lagoudakis. Excellent RMM and Support. I've been using LabTech for several years now and couldn't live without it!

We've used both Level Platforms and Kaseya and can say without a doubt LabTech support wins hands down. DC Dewayne Chappell. Labtech has been a great tool for us with ConnectWise integration. December 02, We've been using it for a couple years, now, and it's allowed us along with the ConnectWise integration to centralize all our customer support information and tools. The support team has not been needed often, but has always been great. SL Shawn Lewis. CN Chuck Neville.

LabTech is an awesome product. We have been using LabTech for over 3 years now. LabTech is very customizable and can be used for almost anything. LabTech Support also is very responsive and great as well.

I have no complaints or issues with LabTech. PV Paul Violette. LabTech Support is the best! November 26, I am still learning to fully use LabTech and the support team has been incredible! They are knowledgeable, prompt and very helpful with not only resolving an issue but explaining how and why. Then they follow up with an email that typically contains detailed information you can refer to in the future if need be.

I can't think of any other support team that I have encountered that comes close to providing the level of service the LabTech team provides! Keep up the amazing work! You ROCK! C Christine.

Excellent tool. November 20, There is so much you can do with Labtech. Lots of ability to customize if you have the time to learn it. L Linda. Very powerful product, if you know SQL. November 19, The product itself is very powerful. You can customize the monitor system as much as your SQL knowledge allow. Support team are very helpful and knowledgeable most of the time.

I have had my share on the best support case and not so good case. Given the amount of ticket I have with Labtech, the good definitely offset the not so good. K Kemtis. Great RMM Tool. We've been using Labtech for nearly a year now and our experience has been great. We have consolidated all of our RMM tools into one console and the migration process has been flawless.

We have been modifying the system to meet our needs and Labtech support have been really helpful achieving our goals.

Great product and really nice people to deal with. Very happy and no complaints. C Chris. Love it! And it looks like there is very little this system cant do.

DP Darrell P. Labtech Customer support. November 17, We have been using Labtech for near 6 month The product is great for bring the tech skills to one interface.

The automation maintenance is also a brilliant feature. There Base install comes with MYSQL configured for Mb Ram although they recommend more Make sure you Tweek this heavily On the down side we have found the support from Labtech technical the second worst to deal with. If your not in there time zone forget the support. H Haydn. Don't do it!!! November 09, Not a fan of this product, I moved from Kaseya to LabTech 2 years ago, and we have had nothing but crappy performance. We have about workstations and servers and we have had to rebuild our server 4 times and still we have issues and are not able to move to the new server.

LabTech support has been bad, and they want to charge me every time we have an issue. A Andreas. Stay Away. October 26, A bug called Labtech.

You can open tickets and believe me , you do it and 99 have no solutions, really. They say always "An issue of this type will typically be resolved in an upcoming patch release or marketplace update.

Please be advised that our typical resolution time for a reported issue is days. You want a stable tool to connect remotely? You need a specific report?

There are better products, less function, but stable. SN Sergio Nora. Great Product, Horrible support!!! October 24, This product rocks!! So much you can do with it. A whole community exists for people looking to really make this product do everything for them, so many customizations out there. BUT wait!! The support you get from Labtech's standard support is a joke.

They offer a variety of methods to open a ticket with them them phone, email or chat. All basically lead to you getting a dispatcher. Average response time? The L1 guys are truly L1 guys, always double confirm any answer you get from one guy because it could be completely different. I have yelled at just about everyone there in regards to this issue, account managers, sales rep, customer care, support manager. They all listen but no one actually does anything to fix this! If they dont do something about the support I see this as the demise of this company.

I myself have resorted to using a 3rd party consultant who can answer any question thrown at him. He knows more than most trainers! Labtech recently started offering a Premier support option which to me is a total sham!

They basically push you into paying extra for Premier support because basic support is useless. Remember if you choose to base your business off of this product look into a valuable support resource because Labtech is NOT it!!! CA Chris A. LabTech That said, I've now been w LabTech pre-Ignite, have experienced the "ticket explosion" and some fairly poor support.

Yet we've hung in there and have witnessed vast improvements across the board in all areas--especially support. Documentation has also improved significantly. LabTech is challenging, deep, and powerful. Quite frankly, it's a monster. My company is small and does not have a dedicated LT Master--just a handful of techs that use the system that LT provides to our benefit.

The ability to manage systems through "a single pane of glass" keeps LT on our tool list. The integration of 3rd party vendors continues to grow especially where management is concerned e.

With each upgrade there have been challenges. Once again, remote connectivity via VNC seems to have more problems. I'd love to see better integration w network appliances w better monitoring and reporting. That would be high on my wish list. One can look at my ratings with my first sentence in mind. Also consider that we do have to rely on LT Support for a number of issues. DS DanTech Services.

Support is a joke. July 17, We are a year old MSP. We used LT for about two years before throwing in the towel. Support took months to get our problems resolved, if ever. We spent more time managing our RMM than we did managing some of our clients. If you choose LT, be ready to have a full-time person dedicated to managing the product.

DD David Dunn. Report this review Comments 3 Was this review helpful to you? May 03, I work for a smaller IT company that manages roughly computers. I use the agent every day to connect into client workstations and computers. The connectivity is spotty at best. Luckily we have adapted by having a readily available gotoassist account.

We had always had this as a backup solution but never had to use it that much until now. Some of our clients host websites off of our servers and have been contacting us regularly since the installation of labtech because their site will be down and their server inaccessible. We have logged in and found that the labtech agent was using either all of the ram or all of the cpu in many cases. Check for New Agents The tool will remove network devices that are now agents.

Check Missing Agents The tool will go through and identify network devices that are computers, but do not have the agent on them. Check Orphaned Devices The tool will remove network devices and found devices associated with Location 0 or 1. It will also remove SNMP data associated with any removed device. The results of the cleanup process are logged in a file called cleanlog.

If you create a file called auditmode and start the program it will record information in the cleanlog as if it were doing cleanup without making modifications to your database. There will be a visible indication that the program is in audit mode. NET - This will attempt to enable. NET features on the remote machine before running the normal push command.

Remote Agent Removal - This will attempt to remove the currently installed LabTech agent on the remote machine. This agent does not have to be checking into your server. Push Settings Network Devices - If selected, the deployment option will be attempted on all network devices associated with that LabTech location.

Push Exclusions Manually enter IP addresses in this field to exclude them from the specified deployment option. Multiple entries should be seperated by a semi-colon ;. If you are having issues make sure the following circumstances are accounted for: The LTService service on the probe machine is not running as the Local System Account You can connect on ports and TCP on the remote machine Your deployment account is the same one being used to run the LTService service on the probe machine AV exclusions are in place on the target machines You can view the full output of a PSEXEC push by double-clicking the job.

The Agent Deployment Tool logs deployment information to deploylog. At this time the Agent Deployment Tool will only attempt the first configured set of credentials for deployment. Support Choosing to use this program does not entitle you to support. If you have questions or have feedback ideas, bugs, etc feel free to contact Jareth Purcell directly. Not their program, not their problem. Contact This program was written by Jareth Purcell.